The Fuller Brush Company, established in 1906 by Alfred Fuller, has been a prominent name in the cleaning industry for over a century. Starting with handcrafted brushes, the company has expanded its product line to include a wide array of household cleaning tools and personal care items, all emphasizing quality and durability.
Product Range
Fuller Brush offers a diverse selection of products designed to meet various cleaning needs:
- Floor and Carpet Care: This includes mops, brooms, dustpans, sweepers, and specialized floor cleaning agents.
- Cleaning Solutions: Their range covers window cleaners, surface cleaners, appliance cleaners, bathroom cleaners, furniture cleaners, laundry products, tile and grout cleaners, dishwashing cleaners, outdoor cleaners, degreasers, and polishes.
- Brushes, Scrubbers, and Cloths: The company provides dish brushes, bathroom brushes, fabric brushes, sponges, scrubbers, cleaning cloths, dusters, and heavy-duty scrubbers.
- Personal Care: Products in this category include hair care items, skin care products, and body brushes.
- Pet Care: Fuller Brush also caters to pet owners with a selection of pet care products.
Customer Feedback
Customer reviews of Fuller Brush products are generally positive. On Judge.me, the company holds a 4.8 out of 5 stars rating based on over 21,800 reviews, with customers praising the durability and effectiveness of the products.
Judge.me For instance, one customer mentioned, "I still have plenty of product left and I see it is currently out of stock. But just wanted to let you know it's another home run for Fuller Brush! No wonder my mother trusted them."
However, some customers have reported issues with specific products and customer service experiences. A customer on the Better Business Bureau website shared, "I ordered something from Fuller Brush in the beginning of September 2022. Everything was shipped according to expectations. A week after I received a shipping notification, I checked on the status. The status indicated [the carrier] had refused to deliver my package (no explanation given). I reached out to Fuller to see when they would be sending a new delivery as one of the items was a birthday gift. I was told they would issue a refund once they received the package back from [the carrier]. WHAT??!! What does one have to do with the other? Why do I have to wait for them to receive the package back when I never received it and it wasn't my fault?"
Employee Insights
Employees have shared varied experiences working at Fuller Brush. On Indeed.com, the company has an overall rating of 4.2 out of 5 stars based on 14 reviews.
One former employee noted, "Learned several different duties while employed with Fuller Brush. Was able to interact with a lot of different people to you could get several different opinions. It was a very rewarding experience." Another mentioned, "The company has fallen behind the curb of technology and has a pretty old workforce. They are trying to update but don't have the workforce to be able to as of my time with them."
Pros and Cons of Becoming a Fuller Brush Distributor
Fuller Brush operates on a direct-marketing model, allowing individuals to become independent sales representatives or distributors.
Pros:
- Established Brand: With over a century in business, Fuller Brush has a strong reputation and brand recognition, which can aid in sales efforts.
- Quality Products: The company's commitment to quality ensures that distributors are selling reliable and durable products.
- Flexible Schedule: As an independent distributor, you have the flexibility to set your own working hours.
Cons:
- Market Competition: The cleaning products market is highly competitive, which can make it challenging to achieve significant sales.
- Sales Pressure: Success as a distributor often depends on personal sales performance, which can be demanding.
- Limited Advancement: Opportunities for growth may be limited compared to traditional employment structures.
Conclusion
The Fuller Brush Company continues to uphold its legacy of providing quality cleaning and personal care products. While many customers and employees express satisfaction with the company's offerings and work environment, there are areas for improvement, particularly in customer service and technological advancement. For those considering becoming a distributor, it's essential to weigh the benefits of flexibility and association with an established brand against the challenges of market competition and sales pressures.