Utility Warehouse (UW) is a UK-based multiservice provider offering a range of essential household services, including energy, broadband, mobile, and insurance. By bundling these services, UW aims to simplify billing and provide cost savings for its customers.
Services Offered
- Energy: UW supplies both gas and electricity, with options for fixed and variable tariffs. Notably, some tariffs feature 100% renewable electricity, appealing to environmentally conscious consumers.
- Broadband and Mobile: The company provides broadband services with varying speeds to suit different needs, alongside competitive mobile phone plans.
- Insurance: UW offers home insurance policies, allowing customers to include this essential service in their bundled package.
Customer Feedback
Customer reviews for Utility Warehouse are mixed. On Trustpilot, the company holds an average rating of 4.3 out of 5 stars, with 68% of over 47,000 reviewers awarding a 5-star rating.
However, other platforms like Reviews.io present a lower average rating of 1.5 out of 5, with only 11% of 431 reviewers recommending the company.
Pros of Becoming a UW Member
- Bundled Services: Combining multiple services into a single monthly bill can simplify household management and potentially lead to cost savings.
- Renewable Energy Options: UW's commitment to offering 100% renewable electricity tariffs is a significant advantage for those prioritizing sustainability.
- Customer Service: Some customers have praised UW's customer service, highlighting effective complaint resolution and knowledgeable support staff.
Cons of Becoming a UW Member
- Pricing Concerns: Some customers have reported that UW's tariffs may not always be the most competitive, with cheaper deals available elsewhere.
- Contractual Obligations: Certain tariffs require customers to subscribe to multiple services, which may not suit everyone's preferences or needs.
- Mixed Customer Reviews: The disparity in customer feedback across different review platforms suggests inconsistency in service quality.
Member Testimonials
- A customer on MoneySavingExpert's forum shared: "I went with Utility Warehouse... because it was one of the only 'cheap' tariffs left... So far I have had Electric and Gas with no issue on their Value Variable tariff which is about 5% under the price cap."
- Conversely, another customer expressed dissatisfaction: "Believed the hype that they would be cheaper than the top 6!! Feel ripped off, currently saving £400 per year! Exiting them was also difficult and customer service was poor."
Conclusion
Utility Warehouse offers the convenience of bundled household services and has garnered positive feedback for its customer service and renewable energy options. However, potential members should carefully assess the competitiveness of its pricing and consider whether the bundled service model aligns with their individual needs. As with any service provider, it's advisable to compare options and read a range of customer reviews to make an informed decision.