Vivint is a leading player in the smart home and security industry, offering state-of-the-art products that cater to the needs of modern homeowners. Established in 1999, Vivint has evolved from a small startup into a household name across the United States and Canada. Known for its innovative technology and comprehensive home automation systems, Vivint aims to make homes safer, more efficient, and easier to manage through smart technology.
But how does Vivint stack up in real-world use? In this review, we’ll dive deep into the company’s offerings, pros and cons, and real feedback from customers. Whether you’re considering Vivint for home security or automation, this guide will help you make an informed decision.
Products and Services
Vivint offers a wide range of smart home products, including:
- Smart Security Systems: From smart locks to high-definition doorbell cameras, Vivint allows customers to create custom security solutions. Their systems include indoor and outdoor cameras, motion detectors, glass break sensors, and smart locks that integrate seamlessly into your home.
- Home Automation: The automation products range from smart thermostats to lighting and garage door control. You can easily manage energy usage, unlock doors remotely, or dim the lights—all from your smartphone.
- 24/7 Monitoring: Vivint's systems are backed by professional monitoring services that operate 24/7, providing peace of mind that someone is always ready to respond to alarms and emergencies.
- Vivint Smart Home App: The mobile app enables users to control their home systems remotely, offering real-time alerts, live video feeds, and smart device controls in one interface.
Pros of Choosing Vivint
1. Advanced Smart Technology
Vivint is widely regarded as one of the most tech-forward companies in the home automation and security space. The sleek design of its products, paired with seamless integration across devices, makes for a user-friendly and efficient system.
“The system is incredibly smart—especially the way the doorbell camera recognizes people and sends alerts. It's really intuitive!” — Brandon W.
2. Professional Installation
Unlike many DIY security systems, Vivint offers professional installation by trained technicians who customize the system to suit your home. This ensures that your security setup is optimized for coverage and effectiveness.
“The Vivint team was very professional during installation. They explained everything and made sure I was comfortable using the system before they left.” — Nancy R.
3. Customizable Solutions
Whether you need a basic security package or a fully connected smart home, Vivint offers customizable options that cater to different needs and budgets. Customers can choose from various packages or add features such as video doorbells, smart thermostats, and lighting controls.
4. Reliable 24/7 Monitoring
Vivint’s 24/7 professional monitoring service is a key selling point for many customers. The constant surveillance and prompt response during emergencies add a layer of security that self-monitoring systems can’t match.
“Their response time is amazing. I had a false alarm, but their team reached out within seconds to check if everything was okay.” — Alex P.
5. All-In-One Mobile Control
With the Vivint Smart Home App, managing your home’s security and automation features is convenient and simple. The app is highly rated for its ease of use and functionality, allowing users to control virtually every aspect of their home from anywhere.
Cons of Choosing Vivint
1. Higher Costs
One of the most common critiques of Vivint is the cost. The equipment and services are typically priced higher than those of DIY alternatives, and some customers have reported that the monthly fees are on the expensive side, especially when compared to budget security systems.
“Vivint's system is amazing, but it’s definitely not cheap. If you're looking for something more affordable, it might not be for you.” — Karen T.
2. Long-Term Contracts
Vivint often requires customers to sign long-term contracts, which can range from 3 to 5 years. While this is common in the industry, the commitment may be a drawback for those seeking more flexibility. Canceling a contract before its end can also lead to hefty fees.
“I didn’t love being locked into a long-term contract, and the cancellation fees were a bit of a shock when I tried to downgrade my plan.” — Justin M.
3. Mixed Reviews on Customer Service
While many customers praise Vivint’s support team, some have reported frustrating experiences, particularly with billing or equipment malfunctions. Customer experiences seem to vary significantly depending on the representative they deal with.
“The system is great, but getting in touch with someone to resolve billing issues was a hassle. It took multiple calls to get things sorted.” — Tina L.
4. Complex Cancellation Process
Vivint’s cancellation policies have been a common complaint among users. Early termination fees can be expensive, and the process for canceling or downgrading services isn’t always straightforward.
Real Customer Testimonials
To provide a more rounded perspective, here are some insights from actual Vivint customers:
- Sarah K.: "I've had Vivint for almost a year, and I really love the automation features. Being able to control my lights and thermostat from my phone is a huge plus."
- Michael D.: "I had a problem with one of my cameras, and Vivint's support team took a little while to get it sorted. Other than that, I’ve had no issues."
- Catherine R.: "Vivint’s smart home integration is what sets it apart. I’ve tried other systems before, but nothing compares to how easy it is to use the app and control everything from one place."
Conclusion
Vivint stands out as a premier option for homeowners seeking advanced smart home and security solutions. Its combination of high-quality products, professional installation, and 24/7 monitoring offers a complete package that’s hard to beat in terms of features and reliability. However, the premium cost and long-term contracts may not be suitable for everyone.
For tech-savvy individuals or families willing to invest in an all-in-one smart home ecosystem, Vivint is an excellent choice. However, for those on a budget or looking for shorter-term commitments, exploring other options might be a better fit.
Key Takeaway: Vivint excels in smart home integration and professional monitoring but comes with a higher price tag and contract commitments. Be sure to weigh the pros and cons before making your decision.